NCVO Investigative Telephone Interviewing
Integrity, trust, and respect
Fraud Strategy
Our bespoke service for claims validation
NCVO Investigative Telephone Interviewing (ITI)
NCVO’s Investigative Telephone Interviewing (ITI) is an integral part of our fraud strategy, the purpose of which is based on prevention, detection and containment. This is our bespoke service for claims validation. Following our claims screening process; a convergence of acquired information and technology as well as key indicators come to light during the conversation and suspicious claims are identified.
NCVO Investigative Telephone Interviewing (ITI)
Key Benefits
NCVO Investigative Telephone Interviewing (ITI)
Conversation Management
NCVO offers a structured and electronically recorded, telephone interview underpinned by the principles of conversation management, with the overall aim of determining liability of an occurrence and screening for fraud. Upon receipt of the instruction, we will contact the insured within a reasonable time frame to carry out the telephone interview. We will then obtain full details of the occurrence and surrounding relevant circumstances to understand the risk and liability issues and provide clear recommendations back to you.
After the interview our consultant will complete a report and deliver it to you within a specified timeframe following the interview by way of an emailed report or, if preferred, by more conventional means.
NCVO Investigative Telephone Interviewing (ITI)
Understand the risk and liability issues and provide clear recommendations.
Professional Field Visit
In cases where the claim contains elements of exaggeration identified by the NCVO ITI, the client can then return the claim to NCVO for an Professional Field Visit to be carried out by one of our experienced specialized consultants.
In these cases, the claimant is further interviewed face to face at the first available convenient time to the client (the target time lapse being within 5 days). Anomalous points or issues highlighted from the ITI will be explored and detailed, court compliant, written liability and indemnity statements taken from the insured (paying particular attention to the possibility of fronting issues). We will also take statements from any other witnesses. Where possible we will take photographs of any material evidence (e.g. damage to a vehicle/ location etc..).
A covering report will be available to you and include copies of the statements and any relevant images within 3 working days of the interview. In cases where fraud is suspected our experienced consultants will proceed ensuring that no evidence gathering opportunity is lost. Immediately following the interview, we will contact you to discuss all available options, thus ensuring time and costs are not wasted by having to re-instruct another consultant for the purposes of gathering additional pertinent information detail.
